Our customer service will communicate with the users involved in the dispute by email. When an order is on appeal, the cryptocurrency will remain blocked until the case is resolved. Our customer service will help you solve the problem. However, if communication fails and you cannot agree to a solution, you can click on the "appeal" button. It is faster to reach an agreement with your counterpart than open an appeal. This is when the customer service team comes in, to mediate between both parties and solve the issue.īefore opening an appeal, remember that you can click on the "contact" button to initiate a chat with your counterpart. However, in case of conflict between users, Binance P2P offers the opportunity for both to open an appeal. The vast majority of transactions occur without any problem. In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process.Binance P2P users can buy and sell cryptocurrencies among themselves. I am contacting Binance CS to resume the withdrawal function of my Binance account [ " ![]() You also need to appear in the video and hold the information page of your ID document, and repeat clearly the following sentence : "Today is the year/month/day, my account is applying for withdrawal of XXX coins with XXX amount. Communication records:Please show in the video the emails between you and Binance CS via this email.ģ. Withdrawal records:Please login to your account and show the withdrawal records in your account.Ģ. Please record a video, including the following information:ġ. Selfie with ID card, driver license or passport information page. Both sides of your ID card or driver license, or If you would like to provide with your passport, please attach the information page only.Ģ. If you cannot pass the self-help process online, please provide us with the following information for the account verification and we are going to help you through the ticket.ġ. "After investigation, we found that the withdraw function was suspended due to the withdrawal risk control. Security questions: Account registration date Account registration IP"įrom Binance: I did that but now they are not replying at all!!!!!! I am contacting Binance CS to resume the withdrawal function of my Binance account “ In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process. Communication records:Please show in the video the emails between you and Binance CS via this email. Please record a video, including the following information: Withdrawal records: Please login to your account and show the withdrawal records in your account. Photo verification: Both sides of your ID card or driver license, or If you would like to provide with your passport, please attach the information page only. ![]() If you cannot pass the self-help process online, please provide us with the following information for the account verification and we are going to help you through the ticket. I contacted their customer services, I completed the verification process via email, I submitted all ridiculous videos and docs I was asked to, of course after I wasted so much time by resubmitting again and again and again.and again.now the customer service doesn't reply, AT ALL!!!!! This is what I received from Binance, see below, and I did everything they said but now they are not replying to my emails at all!!!!!! and my money are stuck in binance account!!!!. But, surprise, I got a message: “withdrawals have been temporarily suspended due to risk control!!!!!! As said, what the hell is that? On 22-01-2021 I tried to move one ETH ethereum and some other coins which I bought to my wallet. ![]() PLEASE HELP! MY withdrawals have been temporarily suspended due to risk control!!!!!! on BINANCE EXCHANGE!!!!Ĭan anyone help please? My withdrawals have been suspended and I cannot take my money, I contacted binance, ticket number 6458994 - on 22-01-2021 I CANNOT withdraw my coins as my account is blocked!!!! I am a fully verified with 2 STP authentication.
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